Privacy Policy

Stoke Electrical & Solar ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and the choices you have.

By using our website or providing your information to us (for example, by submitting an enquiry or booking a service), you agree to the collection and use of your information as described in this policy.

We may collect the following kinds of personal information:

• Name, phone number, and email address you provide via our contact or quote forms.
• Details of the service you are enquiring about and any message or project details you share with us.
• Your address or job site location, where required to provide a quote or carry out work.
• Billing and payment details where you engage us to provide services.
• Technical information such as IP address, browser type, device information, and pages visited, collected automatically when you use our website.

We typically collect personal information directly from you when you:

• Submit an enquiry or request a quote through our website contact form.
• Call, email, or message us directly.
• Engage us to carry out electrical or solar work.

Our website also uses Google reCAPTCHA to help protect our forms from spam and abuse. reCAPTCHA may collect technical information about your device and interactions in accordance with Google's own Privacy Policy and Terms of Service.

We use personal information to:

• Respond to enquiries and provide quotes for electrical and solar services.
• Schedule, carry out, and invoice for work you have requested.
• Communicate with you about your enquiry, booking, or ongoing job.
• Comply with our legal, licensing, and regulatory obligations.
• Improve our website and services, and protect against fraud or misuse.

We do not use your personal information for direct marketing without your consent.

We may disclose personal information to:

• Subcontractors, suppliers, or trade partners engaged to help carry out a job.
• IT, hosting, email, and software providers who help us operate our business and website.
• Government bodies, regulators, or licensing authorities where required by law.
• Professional advisers such as our accountant or solicitor, where necessary.

Some of our service providers (such as hosting infrastructure or reCAPTCHA) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.

Our website may use cookies and similar technologies to remember preferences, understand how visitors use our site, and improve performance. You can disable cookies through your browser settings, although some parts of the website may not function as intended if you do so.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure server-side handling of form submissions and restricting access to personal information to those who need it to perform their role.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable period in accordance with APPs 12 and 13.

If you believe we have breached the Privacy Act or the APPs, please contact us first so we can attempt to resolve your concern. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

For privacy-related questions or requests, contact us at admin@stokeelectrical.com.au or call 0476 004 543.